The Service Excellence Awards are held to recognize, honour and reward organizations who have excelled in Customer Services each year. It is also there to promote and nurture a culture of service excellence in Swaziland corporates as well as to motivate organizations towards continuous improvement.

Why Participate?

  • The awards are a platform to promote your brand and enhance your credibility and image.

  • Entering helps you streamline your strategy and focus on what you do best as well as learn what you can improve.

  • Continuous improvement opportunities and benchmarking of the organisation’s Customer Service efforts.

  • Greater focus on Customer Service throughout the entire organisation

  • Increased morale at all levels of the organisation as you receive awards for individuals within your organisation and the organisation as a whole.

  • The adjudication process is transparent and most importantly Fair and Unbiased.

  • Get the chance to network and celebrate with peers in the service industry as you celebrate your victory in the awards.

Adjudication Process

The Service excellence Awards are fair and unbiased. The awards are judged by the industry experts and professionals using the following tools:

  • Online Surveys
  • Physical Questionnaire Surveys
  • Mystery Shopping Data
  • Company submissions
  • SMS Votes( for Individual awards)

E-mail us for more information or to get a copy of the Awards Methodology document with all the information you may need.


© 2018 IRDM. IRDM reserves the right to change the speakers. Registration fee is non-refundable but replacements will be accepted. Terms and conditions apply.